Reporter Name: 
Reporter Phone: 
Partner Service Desk Ticket number: 
End User (EU) Name: 
EU BB Phone number: 
SIM Card number: 
EU Email Address: 
EU Network email User ID: 
iBES / AD account verified?  Y/N
Dept.: 
Location: 
System/Configuration Item: 
Error message: 
What TROUBLESHOOTING has been done on the Partner Service Desk`s side (step taken): 

Problem description: 
Info copied from email: 
